FAQs
How can I get in contact with you?
Please go to our "Contact Us" page to fill out the form so we can best assist you. You may also call or text us at (702) 720-4490.
Which shipping carrier do you use?
For shipments within the USA, USPS and UPS. You have the option to choose your preferred carrier and shipment method at checkout.
How long will it take to receive my item?
Your package will be sent out within 2-3 business days when your payment clears. However, shipping time varies by carrier and whichever shipping method you chose. You will receive a tracking number in a separate email that will allow you to view the status of your package. Please allow additional time for your item to arrive due to Covid-19 safety protocols, especially if you're ordering from overseas. We will ensure your items are cleaned thoroughly before you receive them.
Here are the links for each carrier so you can enter your tracking information:
https://www.ups.com/track?loc=en_US&requester=ST/
https://tools.usps.com/go/TrackConfirmAction_input
Do you ship internationally?
Yes, we send out shipments through USPS and UPS. Shipping costs vary depending on your location and will be calculated at checkout.
What methods of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club), Google Pay, Apple Pay, Shop Pay, and PayPal. If you're local we can also take cash payments or Square. If you'd like to use Cash App, Venmo, or Zelle, please contact us using the Concierge contact form or email.
Can you make pens or promo items with my company logo on them?
We have certain vendors we work with that can do that for you. Please contact us for more details.
What is your return policy?
All the details are on our Return Policy page here.
Do you have a storefront in Las Vegas?
At the moment we do not have a physical location and we are online only. However, a storefront is something that may happen down the road.
I'm a local or visiting Las Vegas and don't want to pay a shipping fee. Do you offer local pickup/delivery?
We would be glad to set up a pickup time and location so that we can deliver your order in person. Once you place your order, choose "Local Delivery" at checkout, enter additional instructions, and your payment goes through, we will send you an email to set up an appointment to meet you at the designated time and place that's most convenient for you. We would deliver your order at a public location, your place of business, or residential porch delivery. Local pickup/delivery is always free of charge.
I'm looking for a specific pen that's not on your site. Can you special order it for me?
We receive many requests from customers looking for a particular item that is not on our website. We welcome such requests and will do our very best to locate what you are looking for at the most competitive price. We cannot make any guarantee that we will be able to fulfill your request, but if we can, we will place a special order for you. If we cannot locate it after exhausting every possible option, we will point you in the right direction to where you can purchase it.
Do you repair pens?
We would be happy to send in your pen for servicing to the manufacturer or a specialist we can recommend for you.
Can I have my pen engraved?
Sure! If your pen is one that can be engraved, we can send it to a local engraver or to the manufacturer. Please feel free to contact us for a quote.
How can I be a vendor on your site?
Please fill out the form on the "For Vendors" page so we can connect with you.