FAQs (Frequently Asked Questions)
How can I get in contact with you?
Please go to our "Contact Us" page to fill out the form so we can best assist you. You may also call or text us at (725) 254-9164. We will contact you within 24 hours.
Which shipping carrier do you use?
For shipments within the USA, USPS and UPS. You have the option to choose your preferred carrier and shipment method at checkout.
How long will it take to receive my item?
Your package will be sent out within 2-3 business days when your payment clears. However, shipping time varies by carrier and whichever shipping method you chose. You will receive a tracking number in a separate email that will allow you to view the status of your package.
Here are the links for each carrier so you can enter your tracking information:
https://www.ups.com/track?loc=en_US&requester=ST/
https://tools.usps.com/go/TrackConfirmAction_input
Do you ship internationally?
Yes, we send out shipments through USPS and UPS. Shipping costs vary depending on your location and will be calculated at checkout.
What methods of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club), Google Pay, Apple Pay, Shop Pay, and PayPal. If you're local we can also take cash payments, Zelle, CashApp, Venmo, or Square.
Do you offer a payment plan?
Yes, you can choose Afterpay as an option at checkout.
Can you make pens or promo items with my company logo on them?
We do not supply or customize promotional items, but we will do our best to point you in the right direction to find what you need for your business. We do plan on setting up a corporate gifts program in the future for fine pens, engraving, and gift products for your company or organization.
What is your return policy and how can I return/exchange an item?
All the details are on our Return Policy page here.
Do you have a storefront in Las Vegas?
Yes, we are excited about our Pop Up Shop at Bottega Exchange! The address is 6675 S. Tenaya Way, Ste. 200, Las Vegas, NV 89113. It is located between Sunset Rd. and Rafael Rivera Way off I-215. We are open Monday-Friday from 8:30 a.m.-5:00 p.m. (excluding holidays). I will be there in person most Thursdays during business hours to assist you with your pen, paper, and gift needs.
I'm a local or visiting Las Vegas and don't want to pay a shipping fee. Do you offer local pickup/delivery?
We would be glad to set up a pickup time at either Bottega Exchange or a location of your choice so that we can deliver your order. Once you place your order, choose "Local Pickup" or "Local Delivery" at checkout, enter additional instructions, and once your payment goes through, we will send you an email to set up an appointment to meet you at the designated time and place that's most convenient for you. We would deliver your order at a public location such as your place of business, your hotel's bell desk, or residential porch delivery. Local pickup/delivery is always free of charge. We can even do contactless delivery if you prefer for your safety. Please indicate if you would like that option in the notes at checkout.
I'm looking for a specific item that's not on your site. Can you special order it for me?
We receive many requests from customers looking for a particular item that is not on our website. We welcome such requests and will do our very best to locate what you are looking for at the most competitive price. We cannot make any guarantee that we will be able to fulfill your request, but if we can, we will place a special order for you. If we cannot locate it after exhausting every possible option, we will point you in the right direction to where you can purchase it.
Do you repair pens?
We would be happy to send in your pen for servicing to the manufacturer or a specialist we can recommend for you.
Can I have my pen engraved?
Sure! If your pen is one that can be engraved, we can send it to a local engraver or to the manufacturer. Please feel free to contact us for a quote.
How can I be a vendor on your site?
Please fill out the form on the "For Vendors" page so we can connect with you.